SupportTankolution: Tank Shooter · CodeCraftopia
Contact us
Questions, bug reports or feedback: write to info@codecraftopia.com. Please include your support code (it looks like PG-7KQ2MX; see below), your device model, your iOS or Android version, the game language and what happened. A screenshot helps.
Frequently asked questions
What is the support code and where do I find it?
Each installation gets a random support code that starts with PG-, followed by six letters and digits. You can see and copy it in the game’s Settings. It is not a password and does not identify you by name; it only lets us find your record on our game server when you ask for help or ask us to delete your data.
How do I play?
Steer your tank with one finger and shoot shapes to break them. Broken shapes drop crystals; collect them to level up during the level, and your tank evolves: more barrels, a bigger body and a wider camera view. Finish the level goal before the timer runs out. Every level starts with a fresh tank.
How do lives work?
You have up to 5 lives. Each life you lose comes back after 20 minutes, one at a time. The first 10 levels are free of lives: you can play them without spending any.
What are boosters and gold?
Gold is earned by winning levels and from gifts, and is spent on continues and boosters (Bomb, Freeze, Shield and Ready Evolve). Gold, boosters, lives and gift progress are kept on our game server and tied to your player ID, so they cannot be edited on the phone. You can also buy gold and booster packs.
How do I restore my purchases, for example on a new phone?
Sign in to the store with the same Apple ID or Google account you used to buy. On iPhone and iPad, use Settings › Restore purchases in the game. On Android, Google Play restores your purchases automatically after you reinstall; if something is missing, check your internet connection, reopen the game and try again, or write to us with your support code.
What does the remove-ads purchase do?
It removes the forced full-screen (interstitial) ads. Optional rewarded ads, which you choose to watch in exchange for a reward, stay available. The starter pack, gold packs, booster packs and the piggy bank are optional purchases too.
Where is my progress saved? Can I move it to a new phone?
Your wallet and progress are kept on our game server under a random player ID that is created on your device when you first open the game. There is no account to sign in to. If you uninstall the game or move to a new phone without a device backup, a new player ID is created and the old progress cannot be linked to it automatically, so please write to us with your old support code and we will see what we can do. Your purchases can be restored from your store account (see above).
How do I change the language?
The game follows your phone’s language where it is available. You can change the language in the game’s settings.
How do I report an inappropriate ad?
Email info@codecraftopia.com with a short description, a screenshot if you can, your device model and roughly when you saw it. We review every report and block the ad in AdMob where needed.
How do I change my privacy and ad choices?
- EEA, UK and Switzerland: Google’s consent message asks for your choices.
- iPhone and iPad: tracking permission is managed in iOS Settings › Privacy & Security › Tracking.
- Android: reset your Advertising ID or opt out of personalization in your device’s ad settings.
Details are in the Privacy Policy. To have your record deleted, email us your support code.
How do I get a refund?
Payments are handled by Apple or Google, so refunds are requested from them: for the App Store at reportaproblem.apple.com, for Google Play through Google Play’s refund help page.